Always about your customers.
“In all our dealings with Thorntons we have always found them to be thoroughly professional, challenging but always fair and practical. All their personnel are extremely knowledgeable in relation to our industry and keep abreast of rapidly changing regulatory and business environments in which we operate. I would have no hesitation in recommending Thorntons as a professional and effective loss adjuster.“
International Energy Provider
“Thorntons have consistently over the years demonstrated their unparalleled knowledge and skills in the management and mediation of a wide range of complex property, business interruption, engineering and casualty losses and therefore complement our strategic objective in enabling us to deliver a high-quality professional service to our clients when they need it most.”
Major International Insurance Provider
“This is just a brief note to thank you for your courtesy and competence in managing the claim for Helen’s jewellery damage/loss. Your performance and indeed that of your colleague Laura have each been notably professional. You kept me appropriately informed of delays outside your control and Laura was kind and understanding with Helen when she described the loss.”
Policyholder Jewellery claim
“We are acknowledging receipt of cheque for roof repair. A big thank you to yourself and all at Thornton Group for your help and support.”
Storm claim Policyholder
We got the settlement there last week, just wanted to thank you again for all your help and kindness while trying to deal with this after my Mam died. It has been very hard but you made the process very easy for us, so thanks again.
Policyholder. Theft claim
How often have you read about a financial services company caring for its customers through innovation, intelligence, empathy and support? Quite a bit, we’ll wager.
At the Thornton Group, you can be absolutely certain that we care about how claims are handled and that your customers will be treated equitably and with respect and dignity. Why, we hear you ask? Well it’s simple, our success is measured on who we work with, what we do for them and how much their customers respect our service. A service that we’ve enhanced enormously in recent years, and one that has many planned enhancements coming soon through our technological innovations and management processes.
To find out a little more, have a look around our website or call our Customer Services team on +353 1 651 8800.
You’ll discover why we say ‘it’s always about your customers’