With an ethos from the very top, we pride ourselves on being an organisation that is approachable across all spectrums so that we can help our clients to look after their customers at what can often be a stressful time in their business or personal lives. Reporting to the Group main board, our Senior Leadership Team (SLT) and Innovations Team were formulated to ensure Thornton Group and by extension, our clients, keep up to date with evolving technologies and trends. While it’s easy to talk the talk, it’s walking the walk and delivering consistently for clients that sets Thornton Group apart.
An acknowledged and respected leader in the Insurance Claims industry for over 35 years, John is the recent Past President of CILA (Chartered Institute of Loss Adjusters) and a Past President of III (Insurance Institute of Ireland).
John’s many qualifications include a Master’s degree in Business, Fellowship of the Chartered Institute of Loss Adjusters and European Loss Adjusting Expert, Certified Insurance Director and Fellowship of ACCA (Association of Chartered Certified Accountants). He is a Peace Commissioner appointed by the Minister for Justice and has held voluntary Chairperson roles in the field of Education.
Director of Business Development
Conor took on the role of Client Relationship Management with existing customers in Ireland, UK and Europe and is also responsible for leading the Business Development team, cultivating new business opportunities across our various service offerings. He has considerable experience in the Property Claims arena.
Conor is responsible for Business Development as part of our Senior Leadership Team. He is an Associate of the Chartered Insurance Institute (ACII) and Certified Insurance Director. A single figure golf handicapper with an interest in most sports.
Jewellery Solutions Director & Business Development Executive
As well as being a director of our Jewellery Solutions division, Dave (who has over 30 years loss adjusting experience) has been involved in Business Development and Marketing for Thornton Group in Ireland and London.
He was an international soccer referee and holds voluntary committee positions in sports and education. He is an Associate of the Chartered Insurance Institute (ACII).
Director of Training & Quality Assurance
As Director of Training and Quality Assurance, Marc is responsible for People, Communications and Compliance as part of our Senior Leadership Team.
Marc is one of our most diversely qualified people with a Doctorate (DBA) in Business Administration and Master’s in Business Administration (MBA) focusing on Strategy, Organisation Development, Operations Management and Human Resources. He is a Chartered Loss Adjuster, an Associate of the Chartered Institute of Loss Adjusters (ACILA) and a Fellow of The Chartered Insurance Institute (FCII). He is Past President of The Insurance Institute of Dublin.
With responsibility for ensuring the smooth running of the day-to day operations and a key member of the Senior Leadership Team, Ciaran has considerable experience built up over 20 years in surveying and loss adjusting. He is a Building Surveyor and Chartered Loss Adjuster, an Associate of the Chartered Institute of Loss Adjusters (ACILA) as well as a Fellow of the International Federation of Adjusting Associations.
A former inter-county GAA footballer, Ciaran is highly regarded in the Insurance Claims sectors in Ireland and the UK.
Express Operations Manager
Jenna has operational responsibility for Express claims across the different lines of business. An experienced Property Claims Adjuster, she holds a Bachelor’s Degree in Online Internet Marketing and Cdip LA in Property & Casualty Insurance. Jenna is one of our liaison officers for the Insurance Institute of Dublin.
As well as tracking the Group financial actions, Terry is a key player in our Strategic Development and Innovation Teams. He is a former lecturer in finance and business at Griffith College and The Smurfit Business School.
A Certified Accountant with qualifications from The Institute of Directors, Terry is a keen Moto GP follower.
Technical Operations Executive
Having joined the Group in early 2019, Patricia’s responsibilities extend to ensuring the implementation of Group policy and strategic direction. An acknowledged industry expert in investigating and resolving complaints and customer queries as well as addressing operational issues and ensuring compliance, she is an invaluable part of the Senior Leadership Team.
Away from the office, Patricia enjoys a regular round of golf and a game of tennis .
Major Loss Director
Andy has over 30 years’ experience in insurance claims and loss adjusting industry. He is one of our top-rated major loss adjusting directors. Andy is highly regarded in the Irish and UK Insurance claims markets and oversees many high profile losses.
Away from adjusting, Andy is a keen golfer and sailor having travelled to numerous international competitions over the years.
Group Administration Officer & Facilities Manager
Leading the Administration Team and ensuring back office support is maintained to the highest standards, Evelyn is a qualified mediator from the Mediation Institute of Ireland. She is a fully trained conflict coach.
Walking and global travel are what Evelyn enjoys when she’s away from the office.
Director & Head of Financial Lines
Des has been with Thornton Group since 2000. He has responsibility for Financial Lines and specialises in Business Interruption, Fidelity Guarantee, Product Liability and Stock losses, handling complex claims for global entities.
Des is a Fellow of the Chartered Certified Accountants (FCCA) and Associate of the Chartered Insurance Institute (ACII). He currently coaches in his local GAA club and maintains a keen interest in most sports.
Director & Major Loss Specialist
Michael is acknowledged as one of the foremost technical experts in Ireland, the UK and further afield. He is frequently consulted by claims, underwriting, legal and broking personnel on policy interpretation and complex Property, CAR and Special Risks claims.
A Chartered Loss Adjuster, Michael is a Fellow of the Chartered Insurance Institute (FCII), A Fellow of the Chartered Institute of Loss Adjusters (FCILA) and FUEDI-ELAE – European Loss Adjusting Expert.
Director & Major Loss Specialist
Known in the insurance claims industry as one of the foremost specialists in Property and Construction losses, Stephen has built a reputation for expert handling of some of the most complex claims on a global platform. He is responsible for major and complex loss lines and is Chair of the Senior Leadership Team.
With an Honours Degree in Building Surveying, Stephen is a member of the Chartered Institute of Loss Adjusters (CILA), and a Certified Insurance Practitioner.
Executive Thornton Casualty
Tony brings a vast repertoire and experience to the Casualty Claims arena at Thornton Group. He is the preferred adjuster on a number of high-profile national and international accounts including self-managed and captive programmes.
Tony holds a Diploma in Legal Studies and is APA qualified. Away from the office, he is a keen golfer.
Group Financial Controller
Working at the Thornton Group for almost 20 years, Ide is responsible for all aspects of Financial accounting and reporting as well as working closely with our CFO and leading the Finance Team. She is a member of the Association of Chartered Certified Accountants (ACCA) having achieved first time passes in all subjects.
When not immersed in numbers, Ide likes to be out hill-walking in the fresh air.
Chief Technology & Information Officer.
David is the author of Group IT Strategy, technical lead on Innovations, and a member of the Strategic Leadership Team. David is also our Data Protection Officer.
Holding an Honours degree in Electronics Engineering from UCD and a Diploma in Corporate Governance from IoD, David recently achieved International Certifications in Information Privacy (CIPP/E) and Privacy Management (CIPM). He is Chairman of a school board and involved with a number of charitable organisations.
Senior Loss Adjuster - Energy, Marine & Engineering
Bringing unrivalled expertise to these specialist areas, Barry heads up a team who are called upon regularly by global Insurers, Energy providers and Shipping conglomerates to provide niche solutions to complex multifaceted situations.
As well as a degree in Electrical & Mechanical Engineering, Barry holds diplomas in Marine Surveying and Loss Adjusting. He is a rugby player/coach.
Group Information Officer and HR Manager
With dual roles of Group Information Officer and Human Resources Manager, Carolyn oversees the production of robust, market-leading Management Information for clients and in-house consumption. A member of our Innovations Team, she brings a level of data analysis and reporting to the business that is second to none.
An avid Leinster Rugby supporter, Carolyn volunteers with her local rugby club.
Director - Thornton Casualty
With over 25 years’ experience, Leo is responsible for our Casualty Division where he heads up a team of Specialist adjusters and desk based handlers. Leo has developed strong links with the London Market and has ownership of numerous global accounts.
He is a former minor and u21 inter-county hurler and footballer who maintains a keen interest in most sports.
Associate Director - Thornton Jewellery Solutions
Graham has worked in the insurance industry for over 19 years. He handles many of the high value jewellery claims and manages an expert team of adjusters in our Jewellery Specialist Division. An APA accredited advisor, previously, Graham managed the flagship retail store for Ireland’s largest retail jeweller where he obtained a diploma (RJ dip) in Retail Jewellery. Graham also provides bespoke, accredited CPD lectures.
He is an avid movie fan with an encyclopedic knowledge of the film world.
T:+353 1 651 8800
Greenhills Road, Dublin 24,
D24 RH59. Ireland.
Ballycurreen Cross, Airport Road, Cork
Roselawn House, University Business Complex
National Technology Park, Limerick